Refund Policy

1. Introduction

This Refund Policy explains when and how refunds may be issued for payments made to Sino News (“we”, “our”, “us”). It applies to all purchases, subscriptions, services, advertisements, sponsorships, and premium features available on sinonews.org (“Website”).

By using our Website or purchasing any service, you agree to the terms outlined below.

2. General Refund Policy

All payments made to Sino News are generally non-refundable, except in circumstances clearly described in this policy or where required by applicable consumer protection laws.

We encourage users to review service descriptions carefully before making a purchase or subscribing to any plan.

3. Subscription Services

If Sino News offers paid subscriptions or premium access, the following rules apply:

3.1 Free Trials

  • If a free trial is provided, charges begin automatically after the trial period unless the subscription is cancelled before the trial ends.
  • Payments made after a free trial expires are non-refundable.

3.2 Subscription Charges

  • Subscription fees are charged in advance.
  • Refunds for already billed subscription cycles are typically not issued.
  • If you cancel, access remains active until the end of the current billing period, and no further charges will occur.

3.3 Accidental or Duplicate Payments

Refunds may be considered for:

  • Duplicate transactions
  • Technical processing errors
  • Unintended multiple charges

Proof of transaction may be required.

4. Advertising and Sponsored Content

If you purchase advertising services, sponsored content, or promotional placements on Sino News:

  • Fees are generally non-refundable once a campaign is approved, published, or scheduled.
  • Refunds may be considered only if:
    • The service was not delivered due to our fault
    • The campaign did not run as agreed
    • A technical failure prevented publication

Refund eligibility will be reviewed on a case-by-case basis.

5. Paid Reports, Digital Products, and Special Services

If Sino News offers premium reports, downloadable content, exclusive research, or specialized services:

  • Digital products are delivered instantly and are non-refundable once accessed or downloaded.
  • Refunds may be considered only if:
    • The product was not delivered
    • The incorrect product was provided
    • The content is inaccessible due to technical issues caused by our platform

6. Unauthorized Transactions

If you believe your account or payment method has been used without authorization:

  • Contact us immediately
  • Provide payment proof and relevant details
  • We will review the case and support you in resolving it with your payment provider where necessary

7. Technical Issues

If a technical failure prevents you from accessing paid content or using a subscription service:

  • We will first attempt to restore service
  • If the issue cannot be resolved, partial or full compensation may be considered depending on impact and downtime duration

8. Refund Request Procedure

To request a refund, you must contact Sino News directly via our official channels.

Please include:

  • Full name
  • Email address used for purchase
  • Proof of payment (receipt, transaction ID)
  • Date of transaction
  • Detailed reason for refund request

All refund requests will be reviewed within a reasonable timeframe. Approval or denial will be communicated via email.

9. Processing Time

If a refund is approved:

  • Processing time may vary depending on your bank or payment provider
  • Refunds will generally be issued using the original payment method
  • Additional bank or transaction fees are beyond our control

10. Legal and Regulatory Compliance

This Refund Policy complies with applicable consumer protection regulations in relevant jurisdictions where Sino News operates. Certain rights may vary depending on your country or region.

Nothing in this policy affects any statutory rights you may be entitled to under applicable law.

11. Updates to This Refund Policy

Sino News reserves the right to modify or update this Refund Policy at any time to reflect operational, regulatory, or service-related changes. Updates will be published on this page with an updated revision date.

We recommend reviewing this policy periodically.

12. Contact Information

If you have any questions, concerns, or refund-related inquiries, please contact us:

Sino News
Phone: +34 789 416 592
Email: [email protected]
Address: Calle de Cervantes, 88, Centro, 28014 Madrid, Spain